Buzzee Brown Tuque

• Returns and Exchanges

How do I return or exchange an item?

 

Is there a deadline for returning something for a refund or exchange?

We will accept any unwashed/unworn merchandise items for return or exchange within 30 days of delivery (within 45 days of purchase for shipments outside of the United States). The return date will be determined by the postmark on the returned package.

 

Where should i send items i am returning or exchanging?

If you have not been provided with a postage pre-paid return label, your package should be addressed to:

Returns Department
2690 King Street, Halifax, Nova Scotia, CA,  B3K 4T8

 

What is not refundable?

The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, masks, undergarments, open media, downloads, as well as perishable goods.

 

What form will my refund take?

All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.

 

Who pays for postage?

If you are returning damaged or defective merchandise we will pay the cost of return shipping by supplying you with a postage pre-paid return label. International returns cannot use the prepaid label. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service for shipping reimbursement information based on your purchase. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

 

Are there requirements for how my return/exchange needs to be shipped back to you?

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method and include your receipt with your return for reimbursement. Please note, we only issue reimbursements if the return is due to an error on our part. If necessary, you may arrange with our customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund.

 

 

What if my return is lost in the mail?

We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery.

Should you need further assistance, please call customer service at Tel :   902 487 4082 email: , or e-mail buzzeebrown@protonmail.com. 

 

• Domestic Shipping

What are the charges for shipping inside of Canada?

Shipping costs for Canadian orders vary based on content and the destination. To determine available shipping options and costs, please add all desired items to your shopping cart and proceed to checkout. You will not be required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items. A tracking number is available for all Canadian shipments. The quoted delivery time for each shipping method is an estimate.

We Ship Worldwide!

From our primary warehouse in Halifax, Nova Scotia we are able to ship to nearly any address in the world. For your convenience, we make a limited selection of products available in additional warehouses located outside Canada. For the largest selection of products, please select CA (Canadian Dollars) as your currency.

The cost of delivery calculated during checkout is based on weight of the package and its destination. To determine the shipping options and charges available for your order, simply proceed to our Secure Checkout and enter a shipping address.

 

What about duties, customs, and additional fees?

Please be aware that all orders shipping outside of Canada, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by your local government customs officials and we cannot estimate them prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials. Marking an order as a 'Gift' will not prevent fees from being charged.

Delays in customs are becoming increasingly common. Final delivery may take longer to some international destinations due to border restrictions and potential holds at customs. Unfortunately, we cannot control or prevent this type of delay. Please be sure to include a local telephone number and email where you can be reached when placing your order. We recommend checking with your local customs authorities in advance of ordering to determine your country's specific import requirements.

 

 

What are your international shipping charges?

Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items.

International orders ship via one of the following shipping methods*:
 

o International Standard (8-24 business days)

o International Expedited (6-14 business days)

o International Rapid (4-5 business days)

Please note, a tracking number is only available for International Rapid deliveries.

International Standard orders are tendered to your local post office for final delivery. Please contact customs or your local postal service if your order is delayed, as it may have been held for inspection or duties/taxes. This is applicable to all international shipping methods.

Due to international shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.

We do not accept COD.

* The delivery time for each shipping method is estimated.

 

 

 

• Undeliverable Mail

Why was my parcel returned to you as "Undeliverable mail."

Please ensure your shipping address is correct. All packages returned to us deemed as undeliverable due to an incorrect address may be subject to additional fees.